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katefarina.com blog

Things I'm working on and thinking about

TSA_Touchpoint

 

This is a quick first draft of a touchpoint diagram I made visualizing a common service: the security process at the airport. I actually found this diagramming process kind of fun: really thinking through each interaction and categorizing it.

The dotted lines represent various touchpoints and at what stage in the process they occur. The colors denote the type of interaction (with a computer, a person, a sign, etc).